Hulu is one of the most popular streaming platforms in the world, and it’s easy to see why. Packed with exclusive content and apps for all devices, it’s now a fan favorite. But like all streaming services, it can be prone to errors. One of the most commonly reported issues is that Hulu keeps logging out, interrupting the entire streaming experience.
This guide looks into what could be causing the Hulu keeps logging out issue and provides helpful troubleshooting tips to fix it. Check it out below.
What Would Cause Hulu to Keep Logging Out?
There are a few reasons why the Hulu app might keep logging out. The first possibility is that your account has been deactivated due to inactivity. This usually happens if you haven’t used your Hulu account in a while.
The other common cause is that your account has been canceled. This usually happens if you haven’t paid your bill or if your free trial has expired. There could also be an issue with the Hulu app itself, a problem with your internet connection, or even your device. It’s also possible that the Hulu servers are down.
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How To Fix The Hulu Logging Out Problem
If you’re being logged out of your Hulu account constantly, there are a few things you can try to fix the issue. Here’s a list of what to try to overcome the error, follow these steps to fix Hulu.
Check How Many Users Are Logged In
The first thing you should do is check how many users are logged in to your Hulu account. If there are too many devices or browsers signed in, this can cause Hulu to log out.
To check, go to the Account page on the Hulu website and look for the Manage Devices section. Here, you’ll see a list of all the devices and browsers that are signed into your account. If there are more than 5, try signing out of some of them to see if that fixes the issue.
Check Your Internet Connection
A weak or unstable internet connection can also cause the Hulu app to keep logging out. To rule out this possibility, try streaming on a different network. For example, if you’re having trouble with WiFi, try on mobile data.
If you’re able to stream without any issues on another network, then the problem is most likely with your internet connection. Try restarting your router or modem and see if that fixes the issue.
Note: Remember that you will need a good download speed if you want to stream content on Hulu.
Try Logging In With A Different Device
If you’re having trouble with the Hulu app on one device, try logging in with a different device. This will help you determine if the issue is with the Hulu app or with your device. For example, if it’s working on Apple TV but not on Amazon Fire Stick, then it’s more likely to be a Fire stick problem than a Hulu one.
To do this, simply open the Hulu app on a different device and log in with your account credentials. If you’re able to log in without any issues, then the problem is most likely with your original device. It would also be worth trying the web browser version of Hulu just in case the issue is specific to native apps.
Update The Hulu Application
If you’re using an outdated version of the Hulu app, it could be causing the logging out issue. To fix this, simply update the Hulu app to the latest version. To do this on an iPhone, open the App Store and tap on the Updates tab at the bottom. Then, find the Hulu app in the list of updates and tap on the Update button next to it.
On an Android device, open the Google Play Store and tap on the hamburger menu in the top-left corner. Then, select My apps & games from the menu. Find Hulu in the list of installed apps and tap on Update if there’s an update available. Even if there isn’t an update available, it’s worth trying to remove and reinstall the Hulu app.
Restart Your Device
Sometimes the best solution is the most simple. This is why you should always try restarting your device. This will close all open apps and clear any temporary files that could be causing the Hulu app to crash.
On an iPhone, press and hold the power button until the “Slide to Power Off” slider appears. Then, slide it to the right to turn off your device. Once it’s off, press and hold the power button again to turn it back on. On an Android device, press and hold the power button until the power menu appears. Then, tap on the Restart option. Your device will restart automatically.
Clear Device Cache and Cookies
If you’re still having trouble, try clearing the cookies and cache on your device. This will help reset the Hulu app and could fix the issue.
To do clear the cache on an iPhone, open the Settings app and scroll down to Safari. Tap on Clear History and Website Data. Confirm by tapping Clear History and Data.
To clear cache on an Android, open the Chrome app and tap on the three-dot menu in the top-right corner. Then, select History from the menu. Tap on Clear Browsing Data and select a time range. Make sure to check the boxes for Cookies and Site Data and Cached Images and Files. Tap on Clear Data at the bottom.
Check Your Hulu Account Status
It is always worth checking the status of your Hulu account. This could be something as simple as an overdue bill or an inactive account, both of which would cause the streaming service to keep logging out.
To check everything is in order, go to the Hulu Help Center and scroll down to the bottom of the page. Then, look for the Accounts section and select the Account Management option. From there, you can check the status of your account.
Check For Hulu Server Outages
Another possibility is that the Hulu servers are down. This usually happens during big events or when there’s a lot of demand on the servers. To check for Hulu server outages, you can visit the Hulu Help Center or check out @hulu_support on Twitter.
If there are any outages, they will be listed there. You will likely hear about server problems via social media first, as viewers on Facebook, Twitter, Instagram, and TikTok will quickly post about it. If there is a problem with the Hulu servers, there isn’t much you can do to solve it. You will have to wait for an update that confirms the issue has been fixed.
Still Can’t Fix The Hulu Keeps Logging Out Problem?
If you’ve tried all of the above solutions and Hulu keeps logging out, you’ll need to contact Hulu customer support for further assistance.
You can reach Hulu customer support by going to the Hulu Help Center and selecting the Contact Us option. Then, choose the Live Chat or Call Us option to get in touch with a customer service representative. You should be able to get back online and watch Hulu in no time.
Pro Tip: Make Note of Error Codes
Providing this information to the Hulu customer support team could result in a faster solution, as error codes tend to relate to specific problems.