Opened up the TikTok app and found that your profile is completely empty? This can be particularly scary for creators that have viral videos and monetize their TikTok accounts. Don’t worry, we’ve got you.
This guide takes a look at what a blank TikTok profile means, and what you can do about it. Keep reading to find out everything you need to know.
Why is my TikTok Profile Blank?
Unfortunately, an empty TikTok profile usually means that your account has been suspended or banned completely. But how do you know? If your TikTok profile picture has disappeared, and you can’t see your videos, posts, or anything else on your page, you might have lost access.
Why Do TikTok Ban Users?
There are a few reasons that TikTok might ban your account, and there is often no warning. You simply log in and your settings, details, and profile have been wiped. You won’t be able to repost, add new videos, or enjoy any content.
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There four most common reasons for TikTok bans are:
- Breaking the rules
- Having a fake account
- Copyright issues
- Being underage
All of these will result in TikTok users being banned, and your profile is completely blank when this happens. Below is some further detail on each of these points.
The first, and most common reason, is for violating the Community Guidelines. This can include anything from posting spammy content to sexually explicit pictures and everything in between. If you’ve been banned for violating the Community Guidelines, you’ll usually be told what you did wrong when you try to log in. Sometimes it can be as easy as changing your TikTok profile picture to fix the problem.
The second reason that users get banned from TikTok is for having a fake account. This can happen if you’re using someone else’s pictures or information, or if you’re trying to evade a previous ban. The platform has a whole team of people looking out for fake accounts and other users can also report them. The moral of the story is that users should avoid creating fake profiles.
The third reason for getting banned from TikTok is copyright infringement. If you use someone else’s music or videos without permission, you could get banned. This also goes for using TikTok’s own audio clips and sound effects without giving credit.
Finally, some users are banned simply because they’re under the age of 13. The Children’s Online Privacy Protection Act (COPPA) prohibits companies from collecting data on children under the age of 13, which includes access to TikTok.
How to Unblock Your TikTok Account
If you think you might have accidentally banned yourself from TikTok, or if somebody has reported you and gotten you banned, there is a way to unblock your account. The first thing you need to do is contact TikTok directly through their app.
Here’s how to contact TikTok through the app:
- Open the TikTok app and log in
- Click on the Me tab at the bottom of the screen
- Click on the three dots in the top right-hand corner
- Scroll down and click on Contact Us
- Select Report a Problem
- Choose My account is locked or banned
- Fill out the form with as much detail as possible, including your username, and submit it.
Once you’ve submitted the form, TikTok will review your account and get back to you if they can unblock it. If you’re still having trouble with your account, you can try reaching out to TikTok on social media. They’re usually pretty responsive on Twitter and Facebook.
Other Reasons For an Empty TikTok Profile
The best-case scenario is that the TikTok platform is having downtime. All social media channels like TikTok, Twitter, and Facebook, have been known to have server issues from time to time. This never lasts long, and your profile should work as soon as the platform is back online.
You may also need to update to the latest version of the app or restart your phone, sometimes it’s that simple. Cache, data, and files can corrupt an app on both Android and IOS, and it can be fixed with a quick restart.
Alternatively, if you can’t see somebody else’s TikTok profile picture, posts, or videos, it could be that they have blocked you. There’s not much you can do if somebody blocks you on TikTok, other than wait and hope that they change their mind. If somebody is reporting that your profile has disappeared, or they can’t see your post or video, you may have accidentally blocked them. To check, go to Settings > Privacy and Security > Blocked Users. If you don’t want somebody to see your videos, but don’t want to ban them, you could simply unfollow them or change your profile settings.
Finally, it’s possible that your account has been hacked. If you think your account may have been hacked, the first thing you should do is change your password. You should also enable two-factor authentication if it’s an option. If you’re still having trouble with your profile, reach out to TikTok customer support.