Snapchat is a popular messaging app that allows users to send photos and videos to each other. However, some users have reported that they are unable to download Snapchat on their iPhones. If you are having this problem, there are a few things you can try.
This guide will explain what could be causing Snapchat not to download on your iPhone, and exactly how to fix the problem.
Here are some of the reasons why Snapchat won’t download from the app store:
- You’re using an out of date version of iOS
- There isn’t enough storage left on your phone
- Your internet connection isn’t strong enough
- Your payment method is declining the transaction
- Your iPhone hasn’t been restarted for a long time
How to Fix Snapchat Not Downloading on Your iPhone
Follow the steps below to troubleshoot Snapchat downloading issues.
Update Your Version of iOS
First, make sure that Snapchat is compatible with your iOS version. Snapchat requires iOS 9 or later. If you are running an older version of iOS, you will need to update your operating system before you can install Snapchat. Here’s how to do it:
- Click on settings > General > Software Update
- If you see a new version available to download, select this
- Wait for the installer to complete
If you don’t have pending updates, your iOS software is up to date.
Check How Much Storage You Have Left
Next, check to see if there is enough free space on your device. Snapchat requires at least 100 MB of free space in order to install properly. If your iPhone is full of photos, videos, and apps, you can run out of space pretty quickly. Here’s how to check your storage:
- Click on settings > General > Storage
- You will see how much storage you have left, and a list of how much storage is being used by each app you have installed.
If you have less than 100 MB to install Snapchat, try deleting anything you no longer need. You can also upgrade your iCloud account to include more storage, that way you don’t have to delete anything.
Check Your Network
Snapchat might not download on your iPhone because of a network problem. Nothing will download from the App Store without a stable internet connection. The easiest way to check this is by opening any other app that requires the internet and checking if it is working. Social media apps like Facebook and Instagram would be a good place to check, or open Safari and do a Google search.
If none of these things are working, it means your iPhone isn’t connected to the internet. Head over to the settings menu and disconnect from the WiFi, and then re-connect to see if this solves the issue. If you’re using the 4G or 5G, restart your iPhone and try again. It’s also worth checking with your network provider that they are not having outages.
Fix Your Payment Method
A lot of App Store issues come down to something as simple as an out-of-date or invalid payment method. If you can’t download Snapchat, check that you have sufficient funds on your card, or that the details are correct. Here are some of the payment method problems that could stop the Snapchat app from downloading:
- Expired debit or credit card
- Insufficient funds on your payment method
- Incorrect details such as card holder name or address
If you are confident that there are no payment issues, but Snapchat still won’t download, remove the method from your account and re-add it. If you are still getting an error message relating to payment, you will need to reach out to Apple Support.
Reboot Your iPhone
We’re all guilty of forgetting to do this from time to time, but it’s really important to restart your iPhone regularly. This is especially true if you’re experiencing issues with apps or downloading from the app store. Something as simple as restarting your iPhone can solve the issue and allow you to download Snapchat.
Still Can’t Download Snapchat?
If you have tried everything in this article, and you still can’t download Snapchat on your iPhone, the last step could be to reset all settings. This will not restore your iPhone or result in any data loss, it simply restores the device settings to default. Here’s how to do it:
- Click on Settings > General
- Select reset at the bottom of the list
- Click on reset all settings
- Confirm the reset when prompted by your phone (You will be asked for your pin)
- Your device will now restart
Still can’t get the Snapchat app on your iPhone? You may need further technical help from Apple directly. Before reporting the problem to support, be sure to explain the steps you have already tried to resolve the issue.
You can contact Apple by raising a ticket to support here.
Related: What does pending mean on Snapchat?